RETURNS & RMA CENTER
⚠️ BEFORE RETURNING: Please ensure you have read our returns policy below. All returns require an RMA number.
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REQUEST RMA
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PACK ITEMS
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SHIP RETURN
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INSPECTION
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REFUND
📋 RETURN POLICY
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:
| Time Frame | 30 days from date of delivery |
| Condition | Items must be unused, in original packaging, with all tags attached |
| Restocking Fee | 15% for opened items, 0% for unopened items |
| Return Shipping | Customer pays return shipping unless item is faulty |
| Processing Time | 5-7 business days after receipt |
| Non-Returnable Items | Custom parts, rope seals (cut to length), clearance items |
✅ ELIGIBLE FOR RETURN
- Unused parts in original box
- Wrong item received
- Damaged in transit
- Faulty/damaged items
❌ NOT ELIGIBLE
- Cut rope seals
- Clearance items
- Special orders
- Items >30 days
💰 REFUND TIMES
- Credit Card: 3-5 days
- Bank Transfer: 5-7 days
- PayPal: 24-48 hours
- Invoice Credit: 2-3 days
📦 HOW TO RETURN AN ITEM
- Request RMA: Fill out the form below to request a Return Merchandise Authorization number
- Pack Securely: Use original packaging if possible, include all accessories and documentation
- Write RMA Number: Clearly write your RMA number on the outside of the package
- Ship to: Stoves Parts Returns, Unit 4 Trade Park, Birmingham, B1 1AA
- Get Proof: Keep your shipping receipt and tracking number
⚠️ IMPORTANT: Returns without an RMA number will be rejected!
🔢 REQUEST RMA NUMBER
Example RMA: RMA-A1B2C3D4
❓ FREQUENTLY ASKED QUESTIONS
Q: How long does it take to get an RMA number?
A: RMA requests are processed within 24 hours during business days. You will receive an email with your RMA number and instructions.
A: RMA requests are processed within 24 hours during business days. You will receive an email with your RMA number and instructions.
Q: Can I return an item without the original packaging?
A: We strongly recommend using original packaging. If unavailable, please ensure the item is securely packed to prevent damage during transit.
A: We strongly recommend using original packaging. If unavailable, please ensure the item is securely packed to prevent damage during transit.
Q: Who pays for return shipping?
A: For change of mind returns, the customer pays return shipping. For faulty/damaged items, we will provide a prepaid shipping label.
A: For change of mind returns, the customer pays return shipping. For faulty/damaged items, we will provide a prepaid shipping label.
Q: How long until I get my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment method.
A: Once we receive and inspect your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment method.
Q: Can I exchange an item instead of a refund?
A: Yes! Just note "EXCHANGE FOR [ITEM]" in the comments section and we'll process an exchange if the item is in stock.
A: Yes! Just note "EXCHANGE FOR [ITEM]" in the comments section and we'll process an exchange if the item is in stock.
📞 RETURNS DEPARTMENT CONTACT
Phone: 0121 123 4569 (Mon-Fri, 9am-4pm)
Email: returns@stovesparts.com
Returns Address: Stoves Parts Returns, Unit 4 Trade Park, Birmingham, B1 1AA